Truepill - Hayward, California

Sloan Spinks

I placed an order for my pet's pain and anti-inflammatory meds over 10 days ago and am STILL waiting for the order. However, when I wrote my initial review, it prompted immediate attention from TruPill including a call from Lane, who had already done the research to track down my dog's order and she was able to explain the delay.
This experience has revealed some glitches in communication between TruPill and their partners which Lane was happy to know about so that future improvements can be made.

In the meantime, I was assured that she will keep an eye on my dog's order and keep informed if any other issues arise.
Also, in my initial review, I had left an overall rating of 1 star because of the horrible experience I thought I had with a TruPill customer service rep. It turns out, I had transposed two numbers when I called and was never speaking to TruPill. It was a bizarre, unpleasant exchange but NOT TruPill's fault and I apologize.
Thank you, Lane!!

Shirelle

Nothing but issues took order knowing they had no stock i had to call for update they tried to blame it on fires. They knew they had no stock when my order was taken I've been sitting here waiting had I not called they would have held the order for however long smh my last order was delivered to my address with no signature so I lost 550$ they left it on the porch during holiday season this is unreal.

Samantha Moccio

I've been ordering the same medication online for over a year and a half now, using the same insurance that I have had for quite some time. I have been going back and forth for days now, being told that my prescription was rejected by the pharmacy due to an invalid or missing group ID number. Confirmed my identification number/group number with representives from the website that I get my script from before it is sent out to the pharmacy that ships it out to me..also made sure that it was all correct on my account profile..Called my insurance company and spoke to three different people between yesterday and today who all have said that there was not a claim rejected on there end and they have nothing showing on there end that a claim was even processed this month or last from this pharmacy..last claim they have was from October which was when my script was filled last. They tried multiple times with me on the phone to call and make contact with someone at the pharmacy with no luck what so ever. So now I am stuck with the hassle of having to file a claim through my insurance company for reimbursement because I had to pay out of pocket for a prescription that I needed when I have valid and active insurance due to the unprofessional manner in which this pharmacy conducts buisness. Insurance company said what I was being told sounds fishy and advised me to find another fulfiller for my future prescription needs and frankly, I agree.

Amy Smith

My veterinarian uses this pharmacy for their online orders. I’ve ordered the same heartworm tablets twice in the last year and both times the boxes are missing pills. Their quality control seems to be very lacking. Their shipping turnaround is great but I am concerned no one is inspecting what is going out the door.

J.

It took 6 weeks to get my prescription to True Pill, just for it to be out of stock. They say to refresh the page every morning at 9am PST, but the med is still never in stock. Why would they make customers have to keep checking on their own stock and not add people to a waiting list and fill them in order like a regular pharmacy?

Victor Morales

Horrible Pharmacy, NEVER shipped my meds that I ordered through GoodRX but both companies are terrible.

Jurnee I.

My vet clinic is partnered with Truepill and I order my dog’s fluoxetine through their pharmacy. Her medication is always delivered within a week’s time and always packaged up neatly with additional instructions. The reason for 4 stars is their pricing for 40mg fluoxetine is pretty high compared to Allivet, almost $50 for a two month supply. Now they’ve added a 90 day supply option for $12 which would’ve been nice to know or have before my refill shipped…

Dana Katz

WOULD NOT RECOMMEND FOR ANY RX WHICH YOU NEED TO RECEIVE TIMELY OR RELIABLY. YOU GET WHAT YOU PAY FOR AND GOOD LUCK IF THERE IS A SINGLE ISSUE. Ordered through Mark Cuban Cost Plus, pharmacy screwed up both submitted prescriptions, no number to call and quickly resolve so you need to email and wait 3 business days. Multiple emails/calls required to fix multiple orders, to both doctor and pharmacy. Saved hundreds of dollars, but transactions required entirely too much handholding for straightforward prescription.