Sheraton Los Angeles San Gabriel - San Gabriel, California

Anonymous

Lorsque j'ai signalé à la réception mon intention de quitter l’hôtel le 2 mars au lieu du 3 , une promesse de remboursement de la troisième nuit m'a été faite. elle n'a pas été respectée. Pas plus que la promesse de me faire un tarif spécial car la suite attribuée n'était pas la suite réservée

Eric C

Très bel établissement en dehors de Los Angeles (20 kms). Excellente literie et chambre spacieuse. Le parking est raisonnable pour LA (15$). Peu de restaurants intéressants à proximité, il faut prendre la voiture comme souvent à LA

Nadiaidirene

Malgré toute la qualité et le confort de l'hôtel c'est dommage que le personnel à l'accueil n'est pas assez représentatif de la réputations d'une telle chaîne d'hôtel Mariott.

Lee Bowman

Est steak house

Jay P

Was such a relief to find this place after a horrible 1 night of what was meant to be 3 nights elsewhere in LA. Our first hotel was horrible (that's another story), so when we found this at a reasonable rate, we had to take a chance on it. |It's almost exclusively East Asian. The area, the staff, the ambience, everything. And that's a good thing. Everything felt so safe and civilised. And after where we'd just come from, it was a wonderful relief. I don't care if it's offensive to mention ethnicity. We are not East Asian but it's paramount to feel safe when travelling with children, and here we did. |The hotel itself is very pretty, excellently managed, and spotlessly clean. The parking charge of only £18 was at least half the price of most other hotels, some even 3 times cheaper. The beds were extremely comfortable. |Only drawback is the pool. It's tiny and in early October when we were there, hardly see any sun as it's surrounding by the buildings. Maybe in the actual summer it's better? Value wise, and safety wise, I'd definitely recommend. And if on the off chance, you are tourists on a road trip with kids, and have booked a place elsewhere that you are sitting in your room thinking what have we done, (like us) and are looking for a lifeline, then book this place. Just be aware you need a car though, but remember the parking is cheap and simple so all good.

Alan Karyono

Good and decent size room. Bed is comfy, but pillows are too high to my liking. Amanities are good. Bathroom is also good; liked the combo handheld shower and fixed shower head. Not many hotels in states have this. Service is good, too. The front desk people are nice and friendly. Location is not too far from freeway. There are many options for foods around and near the hotel. Starbucks is just at the hotel lobby.

John Chou

What a disgrace! This hotel staff is an embarrassment to the hospitality industry. Their so-called "customer service" is a complete joke—they clearly have no clue what they're doing. We booked the hotel just a day before and received an official confirmation with a confirmation number. Fast forward to the next day when we arrived to check in—surprise! They claimed our booking didn’t exist. Absolutely absurd for a so-called 5-star establishment to make such a blunder!

But it gets worse. They told us we needed to rebook and call their front desk to make a payment over the phone. So, we did as instructed and were left waiting for 20 minutes while the staff fumbled around, only to tell us that they don’t even accept payments over the phone! Unbelievable. This level of incompetence is shocking.

Sean Q

Great stay, wonderful location in San Gabriel walkable to restaurants and many more within short drive and to I-10.

Great service by front desk shout out to Justine on quick and welcoming check in and many amenities including valuable Club Lounge with a typical hotel breakfast, and hot appetizers starting around 4 pm. Beautiful lobby and rooms too.

Underground Parking is still plentiful even with events and goes right to hotel rooms, a nice convenience.

Only exiting the parking can take a bit during events for some to figure out the machine, and lounge breakfast is a small selection without much space and hope can improve.