Rite Aid - Los Angeles, California

Sasha Salehi

What a horrible experience!!! After years of not going to Rite Aid I decided to give it a chance. I had an expensive inhaler that was prescribed by my doctor because of the severe asthma attacks. My pharmacy CVS had the inhaler but it’s very pricey. So I thought to look around and see if I can find a coupon, sure enough I found a coupon from Rite Aid almost half off.

CVS asked me to have Rite Aid call them to transfer the prescription. I start calling Rite Aid from 12:30PM over and over … many times they picked up and they said “oh I can not hear you” and hung up on me. I’m very stubborn so I called back over 40 times. I have all my evidence. Finally some lady picked up, took my information and said they will call the CVS and I can get the inhaler. It got to 5pm and nothing from Rite Aid. Again I called and and called and called, no one picked up. I am breathing so heavily because of my asthma but I thought that I would drive there and see if I can figure it out. I go in front of the pharmacy window. Nobody on the phone and I actually tried and called to see if they would pick up. It rang, and no one bothered to pick up. Everyone seems having a great time, laughing and joking! (Please check the cameras if you think I’m not telling the truth, I’m with black tank top and black hat) I finally spoke to this lady and she said that she will call CVS. I asked if I can wait there because I cannot really breathe and she said no it will take at least two hours to get the inhaler ready. So I go home and wait! Someone called me from Rite Aid and said that CVS doesn’t pick up the phone!!!

I called CVS right away and they said they have already faxed the Prescription from the first phone call I made to Rite Aid And CVS have a receipt from the fax that Rite Aid has gotten the fax. They even explained that if Rite Aid doesn’t accept the fax it will not go through and IT DID GO THROUGH because they have the receipt! Okay!!! So I drove back while I can barely breathe and the lady over there said we have not received anything and by this time CVS is closed and there’s nothing that we can do until tomorrow. I asked for the manager, Ari And of course he is nowhere to be found. I asked why you guys are not answering your phone and she said the phone is not working properly! That’s the excuse. I mean come on! I am back home with no inhaler and a horrible experience at Rite Aid.

There is a reason that this store looks like a Ghost Town. No matter how you try to keep things beautiful, clean and add lighting to the store which I noticed but when you do NOT have a good customer service then none of the above matters. Please note that this is not an angry review, even though I am mad but when a shop has one of the best locations with a huge parking lot and inside is empty from customers then the management/corporate need to think hard and acknowledge the problem. Solve it instead of masking the problem with cute lighting, nice flooring and all that! I will stick to CVS, I much prefer to spend more money but get a better customer service.

FYI, If you call CVS and they don't answer, you leave a voice mail and they have a protocol to call you back within 15 minutes. If that doesn’t happen, they are in a big trouble. Perhaps this is something you guys can do too. You’re welcome! My name is Sasha Salehi in case someone would like to actually take action on this matter. I doubt it but one can be hopeful for a change!

UPDATE: They just called me and said they have found the fax! And they don’t have the inhaler in stock and be here 48 hours from now. Haha what a joke this is. NEVER EVER question why CVS is doing 10 times better than you guys.

UPDATE #2: The manager, Ari just called me and tried to justify! He just told me that their phone has not been working properly and it has been one and half month that they are trying to fix the phone! Brother, if Rite Aid cannot fix a simple phone for a month and half, you may as well shut the whole thing down!

UPDATE #3: It is two weeks later now and NO ONE called or followed up! They don’t give a damn.

Byron Todman, Jr.

Every single person that works in the pharmacy department needs to be fired and replaced. It is impossible to call to check on a prescription because NO ONE EVER PICKS UP THE DAMN PHONE, just an endless automated loop whenever you try to connect to the pharmacy. In addition, on MULTIPLE occasions, someone has picked up, *pretended* not to hear me on the line and hung up. What the hell is wrong with y’all? One time the pharmacy called *me* to tell me my prescription would be ready at a certain time that afternoon. I show up on the appointed day in the evening and am told the prescription isn’t ready and I’d need to wait 30 minutes. Don’t let me get started on the fact that there aren’t ever any products on the shelves ever either! Please just end this farce and shut the whole store down. Put us all out of our misery.

Florencia Enriques

You go pick up a prescription a few days late and they cancel it + make you wait for an hour to get it ready again. Though if you ever try calling them to make sure the prescription is ready, it would be a miracle if they answer the phone. I have called them around 15 times in the last 3/4 days to make sure my doctor requested a refill and I’m still waiting to be able to talk to them.

Jamey NP

Impossible pharmacy. Tried calling to refill an Rx, the automated refill option was not working for my refill, chose the prompt to speak with pharmacy staff and the phone tree just loops you back to the same prompts instead of allowing you to talk to a live person in the pharmacy (or put you into a phone queue). After multiple attempts to reach someone, a staff member finally came on and asked if I was "Melanie" and when I said no, they just hung up. Tried calling back and got the same endless loop. Will try a different location but not optimistic about Rite Aid at all.

XC C

This store neeeever has anything in stock, it’s shocking how they still manage to stay open, they never have anything I need on my list, always leave with a headache. Pharmacy is always slow AF for some reason! I really hope this Rite Aid closes asap and becomes a CVS or something. It’s always a frustrating experience shopping here and I wish there was another pharmacy nearby with a parking lot (not a parking garage like the CVS by the Trader Joe’s that one is always a nightmare to park at) so I didn’t have to go to this one!

Kevin Geary

I love this store. I've been coming here for 15 years. I hope Rite Aid can keep this store open. The people who work here are the friendliest I've ever experienced in a Drugstore.

R O

Ugh I am so over this pharmacy. Their communication is not great, and I could deal with that if there was a way to contact them. Their phone system never works. So I literally have to walk in to inquire as to my prescription status. And then it takes multiple visits.

Ricki Goldhamer

I don’t know what’s happening at this store. I’ve been filling prescriptions for 15 years. over the last several months medications aren’t ready when they are supposed to be, and the stress levels and attitudes in the pharmacy are obvious and not customer service friendly. I don’t know if they are understaffed but it’s BAD. Also - the shelves are half empty all the time. What’s happening here?