Pavilions Pharmacy - West Hollywood, California

Jeff Weisfeld

They’re the best group! Especially Briana the pharmacist she’s always with a smile. Her shots are painless 5 star to the whole crew

CML93953

I'm sorry to see all of the negative reviews because I've been coming here for over ten years now and the service has consistently been excellent. Yes, there has been pharmacist turnover but they have all been very friendly and knowledgeable. The staff (including Ruzanna, Matthew and Chris) are always polite, helpful and efficient.) The current pharmacist (Daniel) and the manager (Robbie) greet me by name and always ask about my mom. My parents owned gas stations for years. Just a suggestion to customers: if you want to get "in" with any customer service employees you deal with, maybe give a little bit of the kindness and consideration you're expecting to receive.

Maxime Adrien Jeljeli

The staff of this pharmacy is incompetent, rude and unaccommodating. The technicians treat people like trash, and make lots of mistakes: the technician Jared twice entered the wrong number for my PCN which caused me to lose two days of prescriptions and waste two hours on the phone with my insurance). The technician Matthew is incredibly rude. He dares to deny the facts when I show him clear proof of the error and makes no effort to make things right.

erika hokanson

I had a critical medication sent over by my doctor. I indicated it was urgent through my cvs account. Two days went by and when I went up to see when the medication would be available. They said the medication was on back order. They did not let me know there was a problem with getting the medication that should not be skipped. Complete negligence!!!! Now I’m scrambling to get my doctor to send the medication elsewhere. DO NOT USE THIS PHARMACY!!!!!!!!!!!!!!!

Oleg Dymovsky

I wish I could rate it -1, as this pharmacy has the rudest people across the board. A technician Mathew who is looks like an evil penguin character with a touch of uncle Fester from the Adams family. His huge body houses an head with empty looking eyes. The pharmacist Daniel screams at customers to make them go away, as he hates customers. Maybe because I am not Korean, or maybe he hates everyone, but his behavior is disgusting.
Another problem with this pharmacy is that they never pickup the phone, so CVS couldn't transfer my Rx, as nobody has answered, nor returned any messages. And last, but not least - my Doctor has electronically transmitted Rx at 11am on Tuesday, but at 3pm on Wednesday nothing was ready. Stay away from this horrible place.

May 4, 2023

I would like to add to previous review. Due to error by doctor in sending Rx I had to come back to this rotten place after receiving text that my Rx was filled at this pharmacy. Guess what - the same pharmacist and technitian Mathew have insulted my wife (I didn't want to come near these evil people again), and told my wife (she went to pickup my heart medication) that I was blacklisted by them due to the bad Google review above, and that he has put my medication back on the shelf, and that he will not ever fill my medication, even if I die from lack of heart medication. Apparently Pavillions allows retaliation and discrimination against customers due to race, color, or simply due to objective reviews left by insulted customers who have been subjected to bad service. Looks like their legal and HR departments approve, as these individuals are still working there even though they are in violation of Americans with Disabilities Act by refusing heart medication (not even an addictive controlled substance). Since local store manager (Leticia is very nice, by the way) has no power over any pharmacy employees (not even over a technician with giant stomach, tiny head, zero interpersonal skiils, and evil attitude towards customers), perhaps it's time to check how well their legal department will handle this discriminatory and potentially criminal behavior.

PS please note that pharmacy is closed from 12:00-1pm for 30 minutes lunch. That makes much sense, but don't worry, they are open to not answering phones 24/7

C F

The only reason I go here is because it’s close and edelivery services take too long for time sensitive meds. If you need any help or information whatsoever you have to go there in person. They do not answer the phone or provide any customer service. Even if you are wondering when an RX will be filled, guess what, you’re going there in person to ask. Store hours are a joke, they arrive late and close early if they can get away with it. There’s an hour lunch break where there’s no help or anyone there to do RX pick up.

Justin Bennett

This place is terrible, these people are always unorganized. Every time I come to pick up a prescription I wait at least 30 minutes in line. The two guys who cash people out seem like they don’t know how to do there jobs. Do better

rita lewkowicz

Love Mathew!! Always so kind and friendly and competant !!!