Partell Pharmacy - Las Vegas, Nevada

Gina

On my last visit to my dermatologist for my yearly skin check I asked him to call me in some bleaching cream to help with some sun spots/freckles on my hairline and he told me he would call me in an RX. Not sure why it went here & not CVS, which is my pharmacy I use?

I got a call from Partell pharmacy shortly after my RX was sent in asking me to call them. Once I got around to calling them back I spoke to a girl who was asking me if I had an account with them & I told her "no" that I've never heard of them nor used them. I voiced to her that I had no idea why my RX got called into them? She didn't have an answer for me either. She asked me a couple more questions and asked me again if I had an account with them, I said "You've already asked me that and I don't." This was concerning like "are you not even listening to me? Are you sure you know what your doing?" lol

When I asked about insurance she told me that they don't insurance Really? That's weird. She told me my RX was going to be $53.00!! YIKES!! So expensive $$$$. She asked me if I wanted to come in to pick it up or have it mailed to me for $5.00? I told her I would pick it up. She told me that when the RX was ready that they would send me a text, which would include their store hours.

A couple days later I got a text from them telling me that my RX was ready & it had their store hours. It was shortly after Christmas & I had told her it would be a few days before I would be able to come pick it up when she told me that they would be processing my order. A few days had gone by & I got another text from them telling me that my RX has been ready for 5 days and that after 14 days from date of fill that they would be returning it back to the shelf.

I was able to go to their store yesterday to pick it up. Place was easy to find. I saw two doors & on the left door it said to use the door on the right to get in but it was locked. I looked down further & saw another set of doors & those ones got me in. I was greeted twice by two different people upon entering that someone would be right with me. I quickly was looking around to see what they had and saw a bunch of bottles. Guessing that they were vitamins & supplements? I waited at the counter and Jessica V. came to the counter & got my info from me. She wasn't the friendliest, seemed stressed? I didn't have my FSA CC on me so I went to use my debit card. They had the capability to do the touchless system with your debit card but then it wanted me to enter my PIN # then sign for my transaction....so stupid. It defeats the whole purpose of the touchless system. Thank God there is a nice big bottle of hand sanitizer on the counter.

When I get a chance I'm going to call my insurance company to see if this drug is covered, my guess since its more of a cosmetic drug that they probably don't. It is very expensive for the small amount I got. If I can't get it somewhere else thats cheaper or if its covered by my insurance then there won't be a need for me to come back here.

Irma C. Y.

I am writing this review to express my deep disappointment with the service at this pharmacy. Every time I visit, I receive extremely poor attention from the staff. It is truly disheartening to see employees who do not appreciate the job they have. They are consistently discourteous and behave as if customers are an inconvenience.

It's a shame, as the pharmacy itself could be a valuable resource for the community, but the negative attitude of the staff makes it a place I would rather avoid. I hope the management takes steps to address this issue and improve the quality of service.

A G

The staff is always friendly and helpful, answering all my questions and quickly filling my prescriptions. The store is clean and well-stocked, and I never have to wait long. They make me feel like a valued customer every time I visit. Highly recommend!

Mia M

Love this Pharmacy so much! They’re always so quick to fill my prescription and the staff is always so friendly! So grateful for this Pharmacy. They have so many Holistic alternatives too! <3

John Nordberg

Very professional pharmacy. Workers are very busy but they they were courteous to answers all my questions even though I was holding up their time. Really appreciate that. Thanks Melissa for being so patient with this old man!

Martin Williams

Not impressed with this place. My wife had an important medication we were supposed to be delivered from here to Pahrump. We payed shipping and everything. This was last Wednesday.. she calls Friday to find out where the medication is. They say it’s been shipped and no tracking on it. Fast forward to this morning.. they text her saying the prescription still hadn’t been picked up. So naturally we call asking how if it was supposed to be shipped? They said it was never shipped we ended up just picking it up today but y’all need to get your act together. What if it was life threatening medication? Do better!!

Ellen Buzga

This place is a giant nightmare and an embarrassment to their industry. My first trip in, the gal that came to wait on me made it very clear that she was put out having to help me. She works at a snails pace, rolls her eyes when I asked her a question and gave me a sarcastic answer as she talked down to me.
The second time I went in an employee was on the phone, loudly arguing with a customer, put her on hold and started yelling the “F” word saying how stupid this woman was. I was shocked! If my medicine was free I wouldn’t go back here. How do they get away with all this? There’s so many folks looking for work it’s too bad the public has to deal with these kind of unhappy, probably ungrateful employees.

Blair Evans

Unbelievable service and super fast delivery. My Dr. is in Texas and wrote the prescription for new pharmacy in Vegas. They made the formulation and delivered to me within two days. Not the old usual week filled with lies of when it was sent etc. I highly recommend this pharmacy for any of your needs. Superb service and outstanding medicine, thank you kindly. Kudos!!!