Jupiter Drugs & Medical Supplies - Jupiter, Florida

Lu B.

Just WOW! They shipped my son medicine(I paid for the shipping), and the medicine was NOT well packaged(no bubble wrap or anything), of course, the medicine spills almost entirely, they should know as pharmacists how important that medicine it's for a little kid. They asked for pictures, and I sent the pictures. The male that was on the phone with me told me it was not their problem if the medicine arrived broken, that I should call FedEx for that! Can you imagine? Then he put me on hold, and a female with accent who said she was the owner(named Annette or Sanette) picked up the phone and told me: To explain the whole DAMN thing again! My jaw dropped! I only said, "Excuse me?" and her reply was: Oh no, you are difficult one, nothing will make you happy and more unprofessional, disrespectful things, so before hanging up the phone, I let her know she was speaking in a recorded phone line. I'm shocked and out of words. After all that, they sent me a text message telling me they would send me a plastic bottle for me to pour was left of the medicine. What?

I just read the "owner" reply on the comments, and I'm shocked! So unprofessional, uneducated, and unstable person! No wonder why some employees are also rude and untrained. ZERO CUSTOMER SERVICE whatsoever! Someone should keep that woman far away from the phone. It's embarrassing!

UPDATE: I JUST TRANSFERRED MY PRESCRIPTIONS FROM THIS AWFUL PHARMACY TO A NEW ONE WHERE I RECEIVED AN AMAZING CUSTOMER SERVICE AND THE SAME MEDICINE IS $12 CHEAPER, UNBELIEVABLE!!!

Debra Allen

I have used this pharmacy for my compound medicine a few years now. I recently moved and changed doctors. The new doctors staff had a question about the combination of drugs and asked me to call the pharmacy to verify. I was put on the phone with the pharmacist who was extremely rude. Asked me why I wanted to know what was in my medication and that my doctor should be able to read what was clearly written on the label. Seriously? I can’t ask what’s in my medication? I was going to continue using this pharmacy and have the medication mailed to me but after that conversation I’m done. I can’t believe the pharmacist was so rude.

George Borowski

Update 2: See their unprofessional reply? Name calling, so sad... Is this a company you can trust with your health?
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I hate to leave a negative review, but I had a terrible experience with this pharmacy. The staff was extremely rude and unhelpful. They acted like I was inconveniencing when I asked a question. There's no excuse for treating customers like this. No customer should be left frustrated.

It's a shame, because I've heard good things about this pharmacy in the past, but the poor customer service I received was a huge disappointment.

Update: The owner called and was just as rude. Wow!

Alfred Daise

The salesman in this place is on another level. He will help you find whatever your medical need is and he'll let you try it out to see if its a good fit for you. They are very knowledgeable, I recommend this place highly! Don't forget to follow me as I travel around America giving you my reviews so you don't waste your money or time!

Karin Nickeson

Excellent pharmacy. I haven't been to any other pharmacy since I moved to Jupiter a very long time ago. The pharmacists answer my concerns and questions whenever I asked ,in a professional manner.
The rest of the staff are super too, everyone is always eager to help and I appreciate that very much.

Lynne Secunda

I have never used the pharmacy here but we have been customers of the medical supply department for close to three years and have come to depend upon their expertise. They are knowledgeable but also can be arrogant and unfriendly at times. Not the most personable of men. It’s as if you are doing them a big favor by being a customer.
About 2 years ago, we purchased a $1300 “pop-up” lounge chair which is still under warranty. However, the foot rest which is remotely controlled is apparently not covered by the warranty. The staff at Jupiter Drug repaired the foot rest and charged us $300.
Two weeks later it broke again. Rather than take any responsibility for the repair, the staff blamed us for the faulty mechanism and said we would have to pay them another $300.00!

Then they ended the conversation by saying “we would have ti end our relationship if we weren’t in agreement with their determination”.
Who do they think they are?

SImona S.

I have the pleasure of being a satisfied long time customer of this Pharmacy. The level of professionalism and high standards they have is not equal to the others. Sanette is the kindest person and a well knowledgeable owner of the Pharmacy and goes any lengths to help and also educate her customers. I never had a negative experience with them. Thank you for your service!

Vilmarie Koesema

This has been my pharmacy for over 3 years now and I've never experienced a pharmacy with such an amazing customer service and care. Sanette has been a lifesaver for me. She's so kind and takes the time to explain any questions or concerns you may have. You can tell she really enjoys what she does and cares about her customers. I'm so grateful I have this pharmacy as part of my healthcare.