CVS Pharmacy

best pharmacie service

Danielle in the pharmacy is great! Whether she’s working on the floor or in the pharmacy, she is always very thorough, helpful, friendly, and always has a smile. No matter how busy she is, she always takes the time to help. Luisenia at check out is the same. She takes the time to greet and shows she cares when she is ringing up my purchase.

Tatiana was so sweet and such a nice person to talk to. You guys have a awesome employee.

The drive through needs a new communication system. It is so bad that you can't hear what is being asked or told.

Waited in the drive thru for over 40 minutes, only to get to the window at 1:31 PM to be told, “we are closed for lunch now and will not be back until 2:00 PM. You didn’t see the sign?”. Keep in mind there’s at least 10 cars behind me in this line. Working in healthcare, I know this is very poor service. The response was rude, but that’s not my issue. In future events like this, at least inform customers in the line that we are wasting our time. Thank you CVS!

3:40pm on a Sunday. Approx a dozen customers in the store, 3 waiting at the service counter for assistance, since self checkout was not an option for their needs, and one person at self-checkout who pushed the "assistance needed" button. After ~60 seconds, an associate came out of the back room (office?), helped the self-checkout customer, stared at those waiting at the service counter, and then walked back to the back room. Upon reacher the door, she yelled out some unintelligible words. Since I cannot respond to someone shouting who knows what at me from 30 feet away in a crowded, noisy store, I approached the associate who advised that she is on break and was prohibited from providing assistance, and that I should walk around the store and find someone else to assist me (and the others, presumedly). She was dismissive, but she was at least not rude about it, to her credit. I had already walked the store and not a single associate was present other than behind the pharmacy counter. Either this CVS needs to do better with staffing, or they need to provide better customer service training to their employees. I gave 3 stars instead of 1 or 2, because I come to this location often, and I do not typically run into this type of issue.

I have a health care plan that I needed a catalog; the management was very helpful in getting me one.

The slowest cvs I’ve ever been to the worst they need to hire people that don’t take 10 mins with each car so ridiculous