Capsule - Chicago, Illinois

Grace Ryan

If you need to contact your pharmacy for any reason, this is not the pharmacy to use. No one answers the phone, and chat responses take multiple hours on end. Delivery almost never arrives within the first 2 hours 55 mins of their 3 hour delivery window. There has also been times I have received my meds with the incorrect directions printed on my bottle. This pharmacy is presented as a cool, easy to use alternative to other pharmacies that aren’t “glamorous” but overall the service is no better, if not worse than traditional pharmacies.

Ashleigh H

Capsule is amazing! I started using them after I moved downtown and got rid of my car.

They are extremely communicative and have made instances where I’ve had difficulties with my insurance company not approving a prior authorization for a prescription much easier to deal with. They help me with my options, contact my insurance and doctor on my behalf when needed, and keep me informed every step of the way.

I love this pharmacy.

Kristen Machczynski

Thrilled to have Capsule as an option for our family's meds. As someone who's probably going to forget to pick up time-sensitive scripts, this service has been a lifesaver in so many ways. Bummer to read there are folks who haven't had a good experience - all I've gotten from this company is solid customer service via the chat, clear communication, and timely/convenient options for delivery. Thank you, Capsule!! Y'all are doing the darn thing, and it's a life-changing service for us.

Zoe Pace

Would rate 0 stars if I could. I selected Capsule yesterday at an urgent care appointment because of their “same day delivery” advertisement. Well, buyer beware that doesn’t apply on weekends if it’s after 3pm.

I opted to wait a day for the delivery to start my prescription despite worsening symptoms, as I figured it’d be nice to not have to leave the house again. Delivery window was 12pm-3pm. The driver didn’t arrive until 2:52 while I was in the bathroom and didn’t get to my phone for a few minutes. Within 3 minutes, they cancelled my order. I contacted them and they said the driver was “out of range” and couldn’t come back. I asked them if I could pick it up or if they could transfer the prescription because I need it today, and they said they couldn’t until tomorrow because the pharmacy closes at 3. Unreal.

Customer service rep was not helpful at all. Don’t use them if you’re needing a medication asap, despite their deceitful advertising.

Kara sims

This is the most amazing pharmacy. If you’re chronically ill you definitely should transfer your meds. They are so personable. They apply manufacturer coupons without fuss. If you need a prior authorization they contact your doctor and follow up. The pharmacist has time to actually practice pharmacy and counsel and discuss interactions. I love it.

Alee Kolbus

Easy and convenient way to receive your prescription without even having to leave your house

Kirsten Onsgard

Capsule is incredible. They always go above and beyond to add coupons and look for discounts. You can text them if you have questions and I typically get a response within a few hours. I've never had any issues with delivery (free!), which is typically next day. Huge thanks to the Capsule team!

Emily Theis

Used to love using Capsule and did so consistently when I had regular medication deliveries about 6 months ago. Really convenient. This week I had slow chat response times and couldn’t get any information about a new medication I needed quickly (not even confirmation that the prescription had come in from the physician at least 24 hours prior). Got generic responses about their systems being down and told that I should reach out again in an hour. Tech stuff happens, but putting the burden on the customer to resolve the issue is not a great incident response approach. Especially when dealing with health. Looks like other reviewers have had issues of late. I will be wary to use Capsule in the future.