Aspire Health Partners - Princeton Plaza - Orlando, Florida

C B

Push to have your family member taken to another facility. Nurses will ignore your calls for days and are extremely dismissive in person. We witnessed them releasing a visibly unwell person talking to themselves. They also released our family member with no phone still unwell 30 min from home. We had no idea they were released because no one contacted us. They didn’t take the time to set them up with a safe way home. The owners of this place needs to retrain the staff on client etiquette, clear protocols, and bedside manner. What you allow your staff to do falls on this company as a whole. If you don’t have compassion towards struggling families do not work in a mental health facility. Do better Aspire!

Jeff Fox

Called in as a new patient to possibly get some information. I Got transferred three times and sent to a voicemail. Called back Got someone on the phone for them to tell me they’re not taking any new patients. Why transfer me three times to tell me this on a second phone call. Horrible customer service. I guess they don’t want my money.

Nia J

You may or may not be paying money for your initial psych evaluation - however, they will verbally tell you it is free. And the worst part is that you cannot prove anyone said it was free. Please be aware of this possible bait and switch tactic. I called Aspire regarding this issue - my emotional breakdown may be the only thing that saved me from recieving this heart-stopping bill. And If you are a patient at this facility, I highly recommend asking for any important information in WRITING and KEEPING PHYSICAL COPIES OF ALL DOCUMENTS YOU SIGN. I believe the people who work here are very kind, however there is a very sketchy vibe here. Do not let your guard down for any gentle voice.

Makyla Mccants

I was treated poorly when I went into this facility.They gave me very little to no food they only served milk.I wasn't able to use a bathroom in privacy. Staff was mean and dismissive didn't pay attention.When you'd ask for help , they would tell you to go away or we are not ready. They say you have the right to refuse medication and force you to take medication anyway Or you won't be able to leave. They speak In languages such as creole or French and laugh at the patients. I'm 18 and have depression and was locked between 4 walls with people 20-70 screaming people violence. They wrote on my chart that I was talking my self when I was just crying because a tech "Marie" was very mean and dissmissive.

ROCKSTAR CHEF

Do not trust this organization. They try to make you email your DD214, birth certificate and social security card which nobody should ever do. Then they place you in a motel that literal clumps of dirt fly from the AC, the sink was cracked and the social workers are useless. Judy Morales and Francis don’t care about veterans at all. They made me, a veteran with a disability, walk 2.5 miles to snail mail my DD 214 which was faxed initially at my cost and Judy could have just came to my door. I’d rather live in a tent than deal with this blatant ignorance.

Jay Pizarro

This place is terrible the first time i called for a loved one they transferred me and the lady was rude and yelled in my face and all i was doing was calling for an update in my loved one. So i give it time and call back later in the day and they dont pick up ive called more than 20 times and im just stuck on the recording. They ask if you want to dial by name press whatever number so i do it than the recorder just says theres to many people with this name add more letters so i spell out her first middle name than she still says to many people under that name than i put her second middle name and still same response this place is terrible and i am in fear for my loved one who is currently in there.

Monique Meza

If I could give negative stars I would ? I have to express my utter disappointment and disbelief with this mental health facility (in my opinion it shouldn’t even be labeled as such). Our experience left us feeling completely let down and hopeless. Despite a court order for a mental evaluation, the lack of attention and care was astounding. There was no therapy provided, and despite multiple attempts to communicate with the facility, there was zero response. I left 6 messages expressing my concerns!

To make matters worse, the individual in need was simply released after 72 hours, without any support, resources, or even basic necessities like money and a phone. This level of neglect is not only heart-wrenching but also deeply concerning.

While I understand the challenges faced by healthcare professionals, neglecting fundamental responsibilities demonstrates a severe lack of compassion and common sense. It's disheartening to see such disregard for those in need of help.

This experience has left me feeling defeated and disheartened. It's incomprehensible how facilities like this are allowed to operate. We desperately need to do better for those struggling with mental health issues.

Sandra Rivera

I have been visiting this center since 2011 and today after the pandemic, I am back again, they have already removed the Zoom appointments, I have never seen it so deteriorated, wow, this is the fault of bad administration where the executives even the resource people humans, they are useless, the Ron de Santis government should investigate this, it seems sinister, the employees are a disaster, especially the receptionist named Amanda, at the reception on the second floor, it seems that she does not like Hispanics, rude and with a bad attitude when answering, for a change they were all super poorly dressed, on the other hand, Mrs. Melissa, Hispanic and employee of the center, was courteous, compassionate and polite and above all very kind, it makes me very sad to see this center so deteriorated , do something for this center Ron de Santis!!!