Liberty Pharmacy - Austin, Texas

alison beardsley

I'm really sad to have to be writing this today, but I had a very poor experience the last time I visited this pharmacy, especially since I thought my first visit was so wonderful with the nicest people. The nature of my medication is already under some heat due to it being considered a mental health medication, and my experience with the woman there was just so inappropriate I would never want my family or friends to experience what I went through with her. My doctor sent in the request, and when I came in to pick up, she informed me that they did not have that medication at all. (this was untrue because when I had called ahead, she told me that she did have it in stock otherwise I wouldn't have arrived there. When I showed up all of a sudden they were out). The most bizarre thing about all of this was her lying about whether or not they had the medication or were able to reorder it, etc (not sure what the protocol is), but she failed at being able to answer any of my questions directly or tell me what I was supposed to do. Since I filled this prescription with them before, I was even more confused. When I tried to ask her why I was able to fill it before and couldn't' this time, she was unable to answer me and cut me off and said "yes we were able to help you out before but we can't now..." What? Do I need to contact my doctor? My Insurance? I don't understand. She then went as far as to tell me that I needed to find another way to manage my symptoms for whatever it is I have. I don't believe this woman is a certified doctor nor a pharmacist, but it was just beyond inappropriate and unprofessional and I would never treat a customer/patient that way in my entire life no matter what kind of prescription was given to them by their doctor. I pray this pharmacy gets better but in the meantime, I would recommend your family goes elsewhere if it's a sensitive medication.

Teresa Pritchard

I bought crutches for a family member that is 5’9”. I was assured they would be the right size. I questioned it several times. There was only one person working who was overly busy. He was also the pharmacist. I told him I would be driving a long distance to deliver them and again asked if they would work. He assured me again. They didn’t. They only went up to 5’2”. I will not be back to this place.

stay_gold levins

This place is a joke. They’re never open when they say they will be, and don’t bother letting you know they’re out of your medication until after you’ve submitted the RX twice and been waiting for 2 weeks. The store itself is filthy and cluttered. I try to support small business, but this was a horrible experience.

Ashley Jacobs

I love Liberty Pharmacy. Everyone, like Richard and Farrah, are incredibly helpful and hardworking. Amar, the pharmacist, is 10 million percent one of the best pharmacists EVER! He always follows through on orders and does literally EVERYTHING humanly possible to get ahold of your doctor, help you with insurance, and even try to help you find specialty meds.

I fill at least 5 scripts a month, many more for my husband and mother in law (and 1 rx for my senior chihuahua). Amar always calls me if there are any issues, that way I don't waste a trip or am surprised with bad news when I get there. Bonus of this notification is I have time to reach my Dr or insurance company to resolve issues when they are available as I, like most, have to come by after work. Seriously, for you long time customers, Amar works just as hard as Murphy did, maybe even harder?

When you come in, the prices are often hundreds of dollars cheaper, and these very professional, amazing, and dedicated people treat you like family. They remember you, talk to you, treat you respectfully.

And for Mr. Amar, thank you for your help today. You personally are responsible for me not going without my meds when a chain pharmacy made an error.....you sir, are my hero!!!

Bonnie Cannan

I've known the owner for many years. He is a wonderful, caring, loving person. His staff is a team of A+ professionals. All of my prescriptions are filled at Liberty. I was having so many issues with the big chain stores it just made perfect sense to switch. Fast friendly service. Most insurances accepted. The staff will work hard when you need something special that your doctor has requested. They even provide free delivery to customers within a certain radius.

Samia Khoury

Nowadays, customers have more choices than ever for where to get their prescriptions filled. Automating the “thank you” process using email and other digital message delivery systems is certainly easy, but it lacks the personal touch or hand-written message customers appreciate. Liberty is an excellent Pharmacy to do business with , it differentiate your independent pharmacy from big corporate giants.
Employees at the Liberty Pharmacy locations Georgetown and Austin are personable, positive and friendly all have the right skill set. A very satisfied customer. Thank You Murph !

Fred Wilbur

Liberty Pharmacy is the best pharmacy in Austin and has the most dedicated, efficient, experienced, friendly and consistent staff of any business of any kind but of any pharmacy. The staff will take time to investigate a problem, will call you to give you information about a refill or a new prescription including to tell you the amount of your co-pay, if it seems higher than it should be. Liberty Pharmacy has an excellent reputation and will always be our pharmacy! Thanks Murph and Staff for ALL that you do for Fred and me. Dianne Wilbur

Harrison Phillips

Liberty Pharmacy is top notch, and willing to go above and beyond for its customers. I spoke with several of the kind ladies who work there and each one of them was extremely helpful, empathetic, and willing to help me with various issues I had to get my medications. Will continue to utilize their services and highly recommend that others do the same. Thank you Liberty Pharmacy for making me feel at a home in a new environment.