Westside Pharmacy - Brandon, Florida

Loretta Mayes

I would leave a zero star if it was an option. They delivered my son’s medication to a student housing complex at college and walked onto the lobby and left package on counter took a picture and left. The instructions were to leave in the office, it is clear the office is on the left with desks and workers present. Now the package is missing and they want me to pay for it again and trust them to deliver it properly this time. Totally unacceptable and unbelievable. Do not trust the delivery system they use and do not stand behind. When you make a mistake you should own up to it. Even the girl on the phone said she would not have just left it on the counter.

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Westside Pharmacy
1028 E Brandon Blvd,
Brandon, FL 33511

Reason for review:
The number one complaint in all the other low start reviews is rudeness and not answering questions. I am writing this to say my experience is quite the opposite. Everything I've ever ordered from here over the past couple of years, they have contacted me, kept excellent communication and were a delight to work with at the time. There wasn't even an ounce of rudeness or not answer questions.

Response Time:
I've never had to call them. They have always contacted me first.

Prescriptions Filled on Time:
Yes, I don't live in the same town. I am about an hour south of them and I've always gotten my prescriptions on time and in the time frame for which they quoted me over the phone.

Cost:
The cost cannot be beat in my opinion. I used to go to CVS and Publix which are right up the road. Nope. When I brought up that CVS wanted $630.00 for some medication, my dermatologist suggested Westside. $35.00 for the same exact medication. This is a no brainer.

Note:
I don't know how they do it, but it is places like this that make it worth staying in the US for our medications. Without places like this, I would be looking for medications coming from outside the US. Thanks for staying honest when all the rest of the pharmacies are jumping on the band wagon of raise the prices because we can.

Recommended:
Without a doubt. Thank you again for your kindness, willing to be honest and excellent prices.

Youssef Zahari

I've been filling my wife's prescriptions at Westside Pharmacy for a year now and it's been awesome.
CVS quoted me $460+ with insurance but they got it down to $65. Free delivery is also nice. The one time I had to pick up it took like 5 minutes to get the med. They're always nice to me and they pick up the phone fast compared to CVS.
The only other pharmacy that's this good is the Publix near me, but some meds are cheaper here.

Lyudmila Bloch

Mr. Тhien, one of the pharmacists at the West Side Pharmacy was rude, unhelpful, refused to answer a question why the meds were no longer covered, and then hung up on me. Great pharmacy service. No need to contact them! Great phone manners from the pharmacist who makes a living from filling prescriptions from the customers. He also refused to connect me with his supervisor!

Kathleen M

I have requested, on several occasions, via email and phone conversations, a duplicate receipt of a medication Westside filled in March for my husband and actually engaged the Better Business Bureau (YUP!) when Westside verbally promised to send and then failed (again) in that regard. Westside didn't have the courtesy to reply to my husband OR to BBB. All we asked for was a copy of a complete $135.00 receipt so that we can submit to our HSA for reimbursement. Shame on you!

Follow up - I spoke with the manager, and apparently Westside had no record of either my numerous correspondence or that of the BBB. Not sure where the disconnect is, but he sent the receipt and now this issue can be closed. I changed the rating to 3 from 1, but the extra work involved to get a receipt prevents me from rating it a 5.

Elaine Bowers

Westside pharmacy is the best for ordering prescriptions! The service is excellent. The prices are great for most scripts through insurance or rebates and they have fast delivery. Most importantly to me, EVERY customer service representative is excellent! They are so professional, they listen and they are very kind & friendly!
Thank you Westside Pharmacy

Bianny Fernandez

I have using Westside Pharmacy for over a year and have had nothing but a good experience. They have great customer service, they process your meds fast, and deliver. Today, however, things were taken to another level when the lady assisting me, Fon (I believe), went out of her way to contact my meds manufacturer with an inquiry. Few people would have empathized the way she did with my situation, few people would opt to take action, beyond their duty, to help others. I thanked her wholeheartedly for being so special and this pharmacy is one I will now highly recommend.

Taylor Nation

Ive been using their services while I'm on Accutane. Takes me a few minutes to set up delivery every month. I pay nothing for medicine or delivery because of my insurance and they get me my meds under 24 hours. I can order at night and get it the next morning. It's been a surprisingly great experience with Westside. CVS and Walgreens gave me nothing but headaches. Will be using Westside for everything