Asda Bristol Whitchurch Superstore - Bristol

Edward Alison

Absolute mess, I ordered a shop off of Uber eats from here and waited 2.5 hours and it kept updating the time and saying your order is being processed, so I actually took a drive down there myself (I'm injured) which is why I ordered in the first place. Anyway I get there and walk around the entire store, not one home shopper in sight! Not one! The lady at the kiosk was very kind and helpful to us. But now I actually know why people get so aggravated, I mean I've heard staff say they get treated bad by customers, but if you too don't do the work you're paid to do and give customers the satisfaction they need and want, then what do you expect. The person from home shopping was on the phone to the lady at the kiosk Mike was his name. Didn't even come look for us to see what was wrong, and then there's other staff just doing nothing, hanging around like Sunday morning. If this is where you do your shopping then fine but I do appeal to everyone in saying DO NOT WASTE YOUR TIME TRYING TO GET THEM TO DELIVER. You will sit all day and night while they chill outside and smoke their weed and cigarettes or talk crap in the back. Worst experience ever. Honestly. Wake up! Do better!

fondeau

Dirty store, checkout staff are incredibly rude and confrontational, many times i have witnessed this one lady swearing and shouting at customers, it is absolutely disgusting.

On top of this they are breaking the law, by having out of date food on shelves. this is so shameful.

Muhammad Babar Khan

They take to much time to make order for deliveries guys I saw them they enjoying out side and not to do work properly we guys out side wait 20 to 30 min they wasting our time

Richard Newton

This store is dire. Empty shelves at 0815 on a Monday morning. Do us all a favour Asda & shut the store down so a decent supermarket can give us a better service here

Wagner Moraes Peralta Coca

Terrible service from delivery people (Deliveroo, Uber Eats and Just Eat), they make us wait, they sing, they talk, we wait a long time to collect the orders. A messy place with no management.

Lauren Ince

Tried to return an item of clothing in perfect condition with tags and hanger still on - it basically just sat in the bag for a couple days until I changed my mind - granted I didn't have the receipt. However, waited 20 minutes in a tiny queue while all the staff walked around us not interacting with any customers before someone decided to actually start serving us. Then got told that they wouldn't refund me/store credit because the manager said they aren't doing that any more... what? There was an insinuation that because I didn't have the receipt I must have stolen it. Ended up going to the Asda in Longwell Green and immediately got store credit to use which was all I wanted anyway and immediately spent in the shop anyway. Bearing in mind it's the lead up to Christmas and I was lucky to be in a situation where I could just go to a different Asda where they don't treat their customers like thieves.
Not to mention their food is always gone off and nothing is ever stocked up. I've started to avoid it as much as I can there

Maureen Lydiard

Yet another £100 + shop ordered on line by my daughter and not delivered!!! To be told the driver has stolen the shopping!!!!!! This is the 3rd time this has happened!!!At home with 3 young children, no shopping, no money back yet same old same old. If asda know drivers are stealing shopping why are they still employed Dreadful customer service at head office.......we can give you a £10 voucher!!! No thanks she needs her shopping/money back straight away. Would have given no stars but you can't!!!

Greg Shaw

The store just keeps closing earlier and earlier. Used to be open until midnight, then that reduced to 10pm. Now on a Saturday they decide to shut at 9:30pm and several people are wanting to do their shopping. Oh well Tescos it is!