The Spa at the Joule - Dallas, Texas

Jessica Fuller

Overall a great spa experience, but the crowing jewel was the massage therapist Derek. I had an issue with my shoulder that he dialed in on and worked the heck out of with great success. It was like he took the best parts of a bunch of different massage styles and smashed them all together in one amazing experience. It was hands down the best massage I've ever had. The spa kept asking if I was OK with a male therapist and I'm so glad I said yes. It was not awkward at all. Make sure you do at least an 80 minute so you can enjoy the scalp massage. I'm tempted to fly back to Dallas just to go here again!

br370830

I preface this review by saying I have been to the spa two times and had amazing experiences, but after today I will not be back. A group of 4 of us had massages for a bachelorette weekend in Dallas at 8am Saturday 10/19. We show up promptly Saturday morning only to find out 2 of our appointments had been cancelled. We were shocked! They told us they called and emailed us but I did not show a call or email sent. So that was clearly a lie. They went on to confirm our information was correct and FINALLY ended up admitting no email was sent to myself. I understand mistakes happen but truly the worst part was the customer service. For an expensive and top rated spa, I am so disappointed in the lack of empathy or apology! The staff did not do anything to make it right and was going to charge a cancellation fee for the appointments still in tack even though two of the 4 in our group, appointments were cancelled! I work in customer service and am appalled at how the Spa at the Joule handled everything. They would not take accountability or offer a gift card to reschedule my 110 min service. I have been told the Spa Manager Lisa is going to give me a call. That has not happened. Completely disgusted with how their personnel handled the situation and ruined what was supposed to be a fun Saturday morning celebrating our bride.

Neill McGowan

The service was absolutely amazing and we felt catered to at every point throughout the day we spent here. Mario our attendant saw to every need and request we had and really contributed to making this a special day for us. We were leaving for our wedding two days after this so it was a great time to relax and decompress. I can’t recommend spending a few hours here with a massage mixed in to unwind.

Tammie Ferguson

This morning I went to the Joule Spa with a party of 4 for a spa day that had been planned months in advance. Upon arrival at 7:30 am Saturday morning, we were told 2 of the 4 reservations had been cancelled. We were told they tried to contact the 2 parties but were unable to reach them. We asked for sent email in which they could not provide. We asked the contact information they had on file, and it was correct, although they also claimed one number had been disconnected. For an establishment like The Joule, I would have expected an apology and them to go out of their way to make it right. THis did not happen. Although after much discussion they provided two 50 minute massage gifts cards, not the 110 minutes service we had scheduled. Again, they did not inform us that the giftcard was for a 50 minute service. We did not realize this until we got home - again not forthcoming. The Joule Spa fell very short on what should have been a very special family celebration.

Jacob Wheeling

I booked this spa for my girlfriend's birthday after reading great reviews online. The idea of using the amenities (pool, steam room, sauna) an hour before and an hour after seemed like a fantastic way to enhance the experience beyond a typical spa visit.

Our appointment was at 8 am, and the email stated to arrive an hour before to enjoy the amenities. We arrived at 7:15 am, valet parked, and attempted to get on the elevator, but the spa button wasn’t working. I asked the front desk if we needed a key card, only to be told the spa doesn’t open until 7:30 am. This was frustrating because the email stated otherwise, and it reduced our time to enjoy the amenities before our massage.

At 7:35 am, the elevator button started working, and we, along with two other guests, made our way to the reception. The couple in front of us checked in without issue, but when it was our turn, the receptionist couldn’t find our reservation. This was baffling as I had multiple confirmation emails and had even received a phone call confirming the reservation two days prior.

We stepped aside while the receptionist checked in the next guest, who quickly voiced her frustration as she received the same email stating to arrive an hour early. The receptionist explained that for 8 am appointments, guests are allowed to use the amenities for two hours after, rather than one hour before. In my opinion, if this is the policy, that is fine, but it should be communicated. I had made brunch reservations based on the email sent to me, so the two-hour post-massage use of amenities was not helpful.

Meanwhile, the other guest was visibly upset and canceled her reservation, demanding to speak with the manager, which lets just say, wasn’t very relaxing. Once she left, the receptionist continued to look into our reservation. She was very apologetic and offered to let us use the amenities and reschedule the massage, but it’s my girlfriend’s birthday, I’ve done everything correctly, have confirmation emails, received a phone call confirmation, how could this possibly have happened? Apparently they are unable to search by the confirmation number, but after I get frustrated she asks what my email is. Using my email she finds the reservation under my girlfriend’s name, despite me booking it and all confirmation communications being addressed to me. Bizarre and perhaps something was manually entered into their system wrong.

Eventually, we got everything sorted and began our massages, which were excellent. We then used the pool for an hour, which we thoroughly enjoyed.

The manager did stop by to acknowledge our trouble checking in, which was appreciated, but we were trying to relax and chose not to discuss it further at that moment. Upon checkout, the receptionist offered us a discount due to the inconvenience, which was a nice gesture, but honestly, I would have preferred to pay the full price without the drama.

Overall, while the actual spa services were great, the disorganization and lack of clear communication significantly detracted from the experience, especially considering the premium price.

Side note, I tried to respond the the survey they send out and it will not allow me to submit my response.

Sierra Taylor

Phillip was the most amazing masseuse. Probably the best massage I have ever had, 110 minutes, completely customized. So friendly and kind, amazing service and experience. Mimosas before the service were excellent as well. Cannot thank Phillip enough, what a treat!!

Michael Donnelly

Top notch service from the hotel valet parking to the spa staff.

The spa facilities were clean and serene.

The wife and I both enjoyed the couples massages. Wife remarked it might have been the best massage she’s had.

Special shoutout to the valet attendants who both excelled at customer service.

Would visit again when in DFW area.

R G

Simply the best spa in Dallas! The best massages, ambiance, and service. Special thank you to Lisa for being so helpful and kind over the phone. Lisa went above and beyond to ensure that my needs were met! Highly recommend this place for your next spa day!